Privacy Policy

1. Information We Collect

When you use our website, we may collect:

• Your name
• Email address
• Shipping and billing address
• Telephone number
• Payment details (processed securely through third-party payment providers)
• Order history
• Device and browser information
• IP address
• Cookies and website usage data

2. How We Use Your Information

Your information helps us to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and shopping experience
• Prevent fraud and unauthorized transactions
• Send promotional emails (only if you choose to receive them)

3. Payment Security

Maison Havilah does not store your credit card information.

Payments are processed securely through trusted payment providers that comply with industry security standards.

4. Cookies

Our website uses cookies to:

• Remember your shopping cart
• Save your preferences
• Improve website performance
• Analyze visitor traffic

You may disable cookies through your browser settings.

5. Sharing Your Information

We never sell your personal information.

We only share information with trusted service providers who help us operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Email service providers

6. Data Retention

We retain your information only as long as necessary to:

• Complete your order
• Comply with legal obligations
• Resolve disputes
• Maintain business records

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing emails
• Request a copy of your personal information

8. Third-Party Services

Our website may contain links to third-party websites. Maison Havilah is not responsible for their privacy practices.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: contact@maisonhavilah.ca