FAQ

Simply browse our collections, select your preferred style, choose your size, and add the item to your cart. Proceed to checkout to complete your purchase securely.

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible at contact@maisonhavilah.ca.

Yes. Once your order is placed, you’ll receive a confirmation email with your order details. A second email containing your tracking information will be sent once your order has been dispatched.

Maison Havilah currently ships within Canada and to selected international destinations. Shipping availability will be displayed during checkout.

Delivery times vary depending on your location.

• Canada: 2–7 business days
• United States: 5–10 business days
• International: 7–15 business days

Delivery times are estimates and may vary during peak periods.

Shipping costs are calculated at checkout based on your destination and selected shipping method.

Yes. Once your order ships, you’ll receive a tracking number via email.

Each product includes a detailed Size Guide to help you find your perfect fit. If you’re between sizes, we recommend choosing the larger size for a more relaxed fit.

Our garments are designed with a modern tailored fit. Please refer to the Size Guide on each product page before ordering.

We strive to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings and lighting conditions.

We accept major credit and debit cards, as well as other secure payment methods available during checkout.

Absolutely. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.

No. You may check out as a guest, although creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

Click “Forgot Password?” on the login page and follow the instructions to reset your password.

To preserve the quality and elegance of your garment:

• Hand wash or machine wash on a gentle cycle using cold water.
• Use a mild detergent.
• Do not bleach.
• Air dry or hang to dry.
• Iron on low heat if needed.
• For premium fabrics, professional dry cleaning is recommended.

Our Customer Care team is here to help.

Email: contact@maisonhavilah.ca

We aim to respond to all enquiries within 1–2 business days.