{"id":988064,"date":"2026-07-31T13:21:13","date_gmt":"2026-07-31T13:21:13","guid":{"rendered":"https:\/\/maisonhavilah.ca\/?page_id=988064"},"modified":"2026-08-03T20:38:57","modified_gmt":"2026-08-03T20:38:57","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/maisonhavilah.ca\/fr\/returns-policy\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"988064\" class=\"elementor elementor-988064\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-576916f e-flex e-con-boxed e-con e-parent\" data-id=\"576916f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9dbd73e e-con-full e-flex e-con e-child\" data-id=\"9dbd73e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ad8cf elementor-widget elementor-widget-heading\" data-id=\"b4ad8cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de retour<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0630b1e e-flex e-con-boxed e-con e-parent\" data-id=\"0630b1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8f65fb9 e-con-full e-flex e-con e-child\" data-id=\"8f65fb9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c16a3a elementor-widget elementor-widget-heading\" data-id=\"1c16a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Maison Havilah<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-005576a elementor-widget elementor-widget-heading\" data-id=\"005576a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de retours et d'\u00e9changes<br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85f2501 e-con-full e-flex e-con e-child\" data-id=\"85f2501\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9bb7eb elementor-widget elementor-widget-heading\" data-id=\"d9bb7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Votre satisfaction est importante pour nous. Si votre achat ne vous donne pas enti\u00e8re satisfaction, nous sommes l\u00e0 pour vous aider.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eead996 e-con-full e-flex e-con e-child\" data-id=\"eead996\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79fd198 elementor-widget elementor-widget-text-editor\" data-id=\"79fd198\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1qz1kxu\" data-start=\"3287\" data-end=\"3308\">Crit\u00e8res d'admissibilit\u00e9 au retour<\/h6><p data-start=\"3310\" data-end=\"3374\">Les retours sont accept\u00e9s dans <strong data-start=\"3338\" data-end=\"3349\">14 jours<\/strong> de la r\u00e9ception de votre commande.<\/p><p data-start=\"3376\" data-end=\"3390\">Les articles doivent \u00eatre\u00a0:<\/p><ul data-start=\"3392\" data-end=\"3512\"><li data-section-id=\"9xduzb\" data-start=\"3392\" data-end=\"3400\">Non port\u00e9<\/li><li data-section-id=\"e0aotb\" data-start=\"3401\" data-end=\"3411\">Non lav\u00e9<\/li><li data-section-id=\"14tuwhz\" data-start=\"3412\" data-end=\"3441\">Dans leur \u00e9tat d'origine<\/li><li data-section-id=\"iqn5ll\" data-start=\"3442\" data-end=\"3475\">Avec toutes les \u00e9tiquettes d'origine attach\u00e9es<\/li><li data-section-id=\"tseypn\" data-start=\"3476\" data-end=\"3512\">Retourn\u00e9 dans son emballage d'origine<\/li><\/ul><h6 data-section-id=\"jdbwh\" data-start=\"3519\" data-end=\"3542\">Articles non retournables<\/h6><p data-start=\"3544\" data-end=\"3583\">Les articles suivants ne peuvent pas \u00eatre retourn\u00e9s\u00a0:<\/p><ul data-start=\"3585\" data-end=\"3668\"><li data-section-id=\"1rj8lfd\" data-start=\"3585\" data-end=\"3623\">V\u00eatements sur mesure ou personnalis\u00e9s<\/li><li data-section-id=\"n2z1w4\" data-start=\"3624\" data-end=\"3655\">Articles en vente finale ou en liquidation<\/li><li data-section-id=\"ra50wj\" data-start=\"3656\" data-end=\"3668\">cartes-cadeaux<\/li><\/ul><p data-start=\"3670\" data-end=\"3715\">Sauf si l'article arrive endommag\u00e9 ou d\u00e9fectueux.<\/p><h6 data-section-id=\"yavhm5\" data-start=\"3722\" data-end=\"3734\">\u00c9changes<\/h6><p data-start=\"3736\" data-end=\"3825\">Nous \u00e9changeons volontiers les produits \u00e9ligibles contre une autre taille ou couleur, sous r\u00e9serve de disponibilit\u00e9.<\/p><p data-start=\"3827\" data-end=\"3897\">Si l'article que vous avez demand\u00e9 n'est pas disponible, nous proc\u00e9derons \u00e0 un remboursement.<\/p><h6 data-section-id=\"10zmic\" data-start=\"3904\" data-end=\"3930\">Comment demander un retour<\/h6><ol data-start=\"3932\" data-end=\"4152\"><li data-section-id=\"n5a6fc\" data-start=\"3932\" data-end=\"4018\">Envoyez-nous un e-mail \u00e0 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3989\" data-end=\"4013\">contact@maisonhavilah.ca<\/a><\/li><li data-section-id=\"1mnvdo7\" data-start=\"4019\" data-end=\"4048\">Veuillez indiquer votre num\u00e9ro de commande.<\/li><li data-section-id=\"1ssrosv\" data-start=\"4049\" data-end=\"4094\">Notre \u00e9quipe vous fournira les instructions de retour.<\/li><li data-section-id=\"1ng5y9l\" data-start=\"4095\" data-end=\"4152\">Renvoyez l'article en toute s\u00e9curit\u00e9 dans son emballage d'origine.<\/li><\/ol><h6 data-section-id=\"n0730d\" data-start=\"4159\" data-end=\"4177\">Frais de retour<\/h6><p data-start=\"4179\" data-end=\"4203\">Si le retour est d\u00fb \u00e0\u00a0:<\/p><ul data-start=\"4205\" data-end=\"4277\"><li data-section-id=\"yfnblf\" data-start=\"4205\" data-end=\"4221\">Un article endommag\u00e9<\/li><li data-section-id=\"16gr7wc\" data-start=\"4222\" data-end=\"4246\">Un d\u00e9faut de fabrication<\/li><li data-section-id=\"n66osa\" data-start=\"4247\" data-end=\"4277\">Un article incorrect envoy\u00e9 par nos soins<\/li><\/ul><p data-start=\"4279\" data-end=\"4331\">Maison Havilah prendra en charge les frais de retour.<\/p><p data-start=\"4333\" data-end=\"4446\">En cas de retour pour cause de changement d'avis, les frais de retour sont \u00e0 la charge du client, sauf indication contraire.<\/p><h6 data-section-id=\"16gn7dk\" data-start=\"4453\" data-end=\"4463\">Remboursements<\/h6><p data-start=\"4465\" data-end=\"4514\">Une fois votre retour re\u00e7u et inspect\u00e9\u00a0:<\/p><ul data-start=\"4516\" data-end=\"4715\"><li data-section-id=\"1ic3kqx\" data-start=\"4516\" data-end=\"4573\">Les remboursements seront effectu\u00e9s selon votre mode de paiement initial.<\/li><li data-section-id=\"1rypkna\" data-start=\"4574\" data-end=\"4626\">Le traitement prend g\u00e9n\u00e9ralement <strong data-start=\"4603\" data-end=\"4625\">7 \u00e0 10 jours ouvrables<\/strong>.<\/li><li data-section-id=\"onq8tl\" data-start=\"4627\" data-end=\"4715\">Les frais d'exp\u00e9dition initiaux ne sont pas remboursables, sauf si le retour est d\u00fb \u00e0 une erreur de notre part.<\/li><\/ul><h6 data-section-id=\"1lrd92r\" data-start=\"4722\" data-end=\"4752\">Commandes endommag\u00e9es ou incorrectes<\/h6><p data-start=\"4754\" data-end=\"4848\">Si votre commande arrive endommag\u00e9e ou incorrecte, veuillez nous contacter dans les <strong data-start=\"4823\" data-end=\"4835\">48 heures<\/strong> livraison.<\/p><p data-start=\"4850\" data-end=\"4927\">E-mail: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4899\" data-end=\"4923\">contact@maisonhavilah.ca<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f1be4e e-flex e-con-boxed e-con e-parent\" data-id=\"2f1be4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-98d7d19 e-con-full e-flex e-con e-child\" data-id=\"98d7d19\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cbc977 elementor-widget elementor-widget-heading\" data-id=\"0cbc977\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Explorer<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2915af7 elementor-widget elementor-widget-image-box\" data-id=\"2915af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Sublimez votre garde-robe, adoptez un style intemporel !<\/h2><p class=\"elementor-image-box-description\">Explorez nos collections d\u00e8s aujourd'hui et d\u00e9couvrez le plaisir de la mode. Craquez pour l'\u00e9l\u00e9gance raffin\u00e9e par excellence\u00a0!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d75bf1e elementor-widget elementor-widget-button\" data-id=\"d75bf1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/maisonhavilah.ca\/fr\/shop\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SHOP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Returns Policy Maison Havilah Returns &amp; Exchange Policy Your satisfaction is important to us. If you are not completely satisfied [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-988064","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/pages\/988064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/comments?post=988064"}],"version-history":[{"count":10,"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/pages\/988064\/revisions"}],"predecessor-version":[{"id":988787,"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/pages\/988064\/revisions\/988787"}],"wp:attachment":[{"href":"https:\/\/maisonhavilah.ca\/fr\/wp-json\/wp\/v2\/media?parent=988064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- This website is optimized by Airlift. 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